🔄 Refunds & Returns
- If you’re not completely satisfied with your purchase, you must contact KVR Art villa within 7 days of delivery.
- All refund or exchange requests are reviewed on a case‑by‑case basis.
- The item must be returned *unused, in its original condition, and in the original packaging.
🔧 Cancellation Policy
- Although the terms don’t explicitly detail a pre‑dispatch cancellation process, the note that refunds are “case-by-case” suggests the ability to cancel before delivery.
- If cancellation occurs after dispatch/delivery, it falls under the 7-day return window along with the same conditions (i.e. unused, original packaging, subject to approval).
📋 How to Proceed
- Contact KVR Art Villa within 7 days of receiving your item.
- Specify whether you’d like a refund or an exchange.
- Ensure the item is unused and in its original packaging.
- The team will assess your request individually and inform you of the next steps.
📌 Quick Summary
| Step | Your Responsibility |
|---|---|
| Timeframe | Initiate within 7 days of delivery |
| Condition | Item must be unused & in original packaging |
| Process | Subject to case-by-case evaluation |
| Cancellation | Likely allowed pre-dispatch; post-dispatch handled as returns |
If you’d like assistance drafting a request email, or want help with details like shipping return costs or expected processing times, just let me know—I’d be happy to help!
